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Click here for Voice
Questions |
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Internet Questions |
| Q. What do I do if I am having challenges with my Internet services?
A. A great place to start would be our
eSupport website
http://support.walnutel.net/ or call technical support at 1-888-784-7845. It is FREE and available 24 hours a day, 7 days a
week.
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Q. I seem to be
getting a lot of spam, is there anything
that I can do to help control it?
A. Please go to our
web interface at
http://webmail.walnutel.net and follow
these instructions. You will need your
account username and password.
You should see
a screen like the one below:
Next: click on the
Settings option on the top of the
page to follow to the next screen:
Next: you will see
Challenge Response click this:
Next: At the top of the
screen you will see 4 options: Pending
(quarantined), Accepted (White
listed), Marked as spam
(Blacklisted) and All.
You then will have the
option to sort like emails to the same
group. Example: You can sort through
the list and checkmark all emails that you
want to Mark as SPAM. When you
have sorted all of the emails that you
prefer to be Marked as SPAM
emails, go to the bottom of the screen and
select Marked as SPAM from the
drop down list. Next select OK.
Then repeat this process for the
Accepted (White Listed) list.
Congratulations, managing Spam is an on
going process and takes lots of patience,
you will need to make changes to these
settings occasionally. |
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| Q. What are the system requirements for Internet service?
A. MS Windows (95/98/Me/2000)
Pentium Class Processor
32 MB memory or more recommended
200 MB of Disk Space
56K modem (recommended, 14.4 required)
for dial-up
Ethernet port/card installed (for high
speed Internet)
USB 1.1 or 2.0 (for high speed Internet)
CD ROM Drive
VGA or higher graphics card (800x600
with 256 colors recommended)
A. Apple Macintosh
PowerPC processor
System Mac OS 8.x/9.x/10.x
MacTCP 2.0.6 or Open Transport 1.1 (or
higher)
16 MB memory or more recommended.
160 MB of Disk Space.
56K modem (recommended, 14.4 required)
for dial-up
Ethernet port/card installed (for high
speed Internet)
USB 1.1 or 2.0 (for high speed Internet)
CD ROM Drive.
Color Monitor (256 colors
recommended).
Unsupported Items
SLIP modem protocol
DOS ( any version )
Win 3.x ( .1, .11, for workgroups
)
MacOS pre-System 7.6 (older versions may
work but are not supported)
Linux pre-kernel version 2.2 (version
2.2 and higher may work but is not
supported)
IBM OS/2
No support is provided for non-listed
products or platforms - this includes PDAs,
wireless PDAs and other products that don't
use a supported Operating System.
For information on 56k and V.92 support
visit the netINS 56K/V.90 Modem Page.
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| Q. My Internet is running really slow, what should I do?
A. There are many factors that can
contribute to slow Internet speeds. Try
restarting your computer, this can make a
big difference. If you have already tried
rebooting and your Internet is still running slow,
it can be one of many other issues. Please call Tech Support at 1-888-784-7845 and they will walk you through some troubleshooting procedures to assist with solving the problem.
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Q. If I would like to have broadband Internet, would a tech need to come to my house? A.
Absolutely, an installation Technician will come to your house to install
high-speed service. We will
provide you with a modem and verify the service
to the modem. We also will provide you with
a wireless router for your networking ease. |
| Q. Ive heard that if I have
high-speed Internet that I can still talk on the phone on the same line, is this really possible?
A. Yes, it is! The technology that we use
allows you to have always-on broadband Internet and
talk on your landline at the same time. You
now can surf and talk all you want. |
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Q. Ive heard that there is a security risk
in having a broadband Internet connection, should I be concerned
about my computers security?
A. Anyone having a PC, needs to be aware
that security is a very important part of
owning a PC. If you are interested we do
have an awesome all inclusive product
available.
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Voice
Questions |
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Q. If I switch my
phone service to Walnut Communications, can
I keep my same phone number?
A. Absolutely, the choice is yours you
can keep your current number or have one of
our new numbers.
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Q. Now that you have
local calling to Omaha and Council Bluffs,
how do I know if a certain prefix is
included? A. Click on this link
to view/print a list of included prefixes.
Metro Calling |
| Q.
Once I'm a Walnut Communications' customer,
if I can't remember where I can call with
out paying toll, is there a way that I can
tell.
A. Absolutely, if you are in a Walnut
Communications' bundle, dial the number you
wish to call using only the last 7 digits,
if it connects, you will not pay long
distance on that call. The exception to this
rule is calling into the Metro area. All
metro calls need to be dialed eleven digits
1+ the area code. Please check this list to
see if the metro prefix you are calling is
included. We understand that this is
confusing, please feel free to call us and
we will help you! |
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| Q. If I have a question on my bill what do I do?
A. Call us or better yet, stop in and we will do our best to walk you through it.
We are here to be your partner in
communications. |
| Q. How do I pay my phone bills?
A. We have several options available, pay bills
on-line, automatic bank with drawl, mail
it in, come and see us in person. Contact us |
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| Q. What calling features do you offer?
A. There are many choices available. Calling Features |
| Q. Who is Walnut Communications?
A. We are communications company with a history dating back to 1915. We have been providing service in Walnut and the
surrounding area since that time. In recent years, we have expanded both our service offerings and the area where we provide them. We are locally owned and operated by people that live in western Iowa, just like you.
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| Q. I want to do some landscaping or build a fence. I heard there was a number I was suppose to call before I did that. What is the number and why do I have to call it?
A. The ONECALL number is 1-800-292-8989. Many people still dont know that it is the law to do so (so you are ahead of the game), but more importantly it can save your life. Hitting an underground gas, electric or communications line can be expense for your to have fixed and it could cause a fire or an explosion to say nothing of the interrupted service to you and your neighbors. |
| Q. My phone or cable service seems to be having a problem. What should I do?
A. Give us a call or send us an email. We may walk you through some basic troubleshooting on the phone, but most likely we will open what we call a trouble ticket and send someone out to locate and fix the problem.
Contact us. |
| Q. I would like to switch Long Distance providers, is there a cost to do this, and how long will it take?
A. Switching long distance providers is not difficult for us to handle for you and it can be done in about 15 minutes. It is important to remember that all long distance providers are not created equal. Sometimes a low basic rate is a lure to get you as a customer and then you might start receiving a separate bill with extra charges that you had no idea you would be required to pay. We have a lot of experience dealing with these issues and because we saw so many problems with other companies, we offer our own long distance product so that we can address questions and problems immediately. |
| Q. Is it possible to have all of my services billed on one bill?
A. Yes, and that is only one of the benefits of using Walnut Communications for your service provider. |
| Q. Is there a deposit required for connecting services?
A. Because we want to protect all our customers from fraud, we conduct a simple credit check at sign up to be sure a customer is who they say they are. Deposits may be required based on the results of the credit score. Most customers do not require a deposit. |
| Q. My phone has a fuzzy sound, what do I do?
A. First, if you have any cordless phones, digital answering machines or computer modems, unplug them all from the electrical outlet and the phone outlet. If you also have a regular phone that requires no AC power for example a traditional wall phone while everything is still unplugged, check that phone to see if the problem still exists. If it doesnt, plug in each machine one at a time, checking the dial tone from the wall phone after each phone or machine is plugged in. You may discover one unit is causing the problem and it may be in need of replacement. Or, after going through this exercise, the problem may still persist. If is does, please call our office to report the problem, so we can send someone out to locate and fix the problem. |
| Q. Im building a new garage and I would like a phone line brought out to it, what do I do?
A. Call or email us with your request and we will discuss your needs with you and help you decide what is the best option for your needs. Most likely, we will need to come and bury a small about of cable to bring the phone service to your new structure.
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| Q. Im moving to a new house across town this weekend and I would like to have the phone ring at both places during the move, is this possible?
A. Sure. Give us a call or send us an email to set this up. Every situation is different, so
let us know and we will work together to
work out the details. |
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